Refund Policy
Last updated: December 2024
1. Refund Eligibility
At g2scv.live, we want you to be completely satisfied with our service. You may be eligible for a refund under the following conditions:
30-Day Money-Back Guarantee
- Request made within 30 days of purchase
- Service did not meet your expectations
- Technical issues that we cannot resolve
- Duplicate or accidental purchases
Partial Refunds
- Service interruptions lasting more than 24 hours
- Features not working as advertised
- Downgrade requests within the first 7 days
2. Non-Refundable Items
The following items are not eligible for refunds:
- Services used for more than 30 days
- Custom CV designs that have been delivered and approved
- Premium features that have been extensively used
- Refund requests made after account termination
- Services purchased with promotional codes or discounts (unless required by law)
3. Refund Process
To request a refund, please follow these steps:
Step 1: Contact Support
Email us at [email protected] with your order details and reason for refund.
Step 2: Review Process
Our team will review your request within 2-3 business days and may ask for additional information.
Step 3: Refund Processing
If approved, refunds will be processed within 5-7 business days to your original payment method.
4. Processing Times
Refund processing times vary by payment method:
Credit/Debit Cards
3-5 business days
PayPal
1-2 business days
Bank Transfer
5-7 business days
Digital Wallets
1-3 business days
5. Subscription Cancellations
For subscription services:
- You can cancel your subscription at any time from your account settings
- Cancellations take effect at the end of your current billing period
- No refunds for partial months unless within the 30-day guarantee period
- You retain access to premium features until the end of your billing period
6. Dispute Resolution
If you're not satisfied with our refund decision:
- You may escalate the matter to our senior support team
- We'll provide a final decision within 10 business days
- You may also contact your payment provider for chargeback options
- Legal disputes will be handled according to our Terms of Service
7. Contact Information
For refund requests or questions about this policy:
We aim to respond to all refund requests within 24 hours.