Refund & Returns

Refund Policy

Last updated: December 2024

Effective Date: December 1, 2024

1. Refund Eligibility

At g2scv.live, we want you to be completely satisfied with our service. You may be eligible for a refund under the following conditions:

30-Day Money-Back Guarantee

  • Request made within 30 days of purchase
  • Service did not meet your expectations
  • Technical issues that we cannot resolve
  • Duplicate or accidental purchases

Partial Refunds

  • Service interruptions lasting more than 24 hours
  • Features not working as advertised
  • Downgrade requests within the first 7 days

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Services used for more than 30 days
  • Custom CV designs that have been delivered and approved
  • Premium features that have been extensively used
  • Refund requests made after account termination
  • Services purchased with promotional codes or discounts (unless required by law)

3. Refund Process

To request a refund, please follow these steps:

Step 1: Contact Support

Email us at [email protected] with your order details and reason for refund.

Step 2: Review Process

Our team will review your request within 2-3 business days and may ask for additional information.

Step 3: Refund Processing

If approved, refunds will be processed within 5-7 business days to your original payment method.

4. Processing Times

Refund processing times vary by payment method:

Credit/Debit Cards

3-5 business days

PayPal

1-2 business days

Bank Transfer

5-7 business days

Digital Wallets

1-3 business days

5. Subscription Cancellations

For subscription services:

  • You can cancel your subscription at any time from your account settings
  • Cancellations take effect at the end of your current billing period
  • No refunds for partial months unless within the 30-day guarantee period
  • You retain access to premium features until the end of your billing period

6. Dispute Resolution

If you're not satisfied with our refund decision:

  • You may escalate the matter to our senior support team
  • We'll provide a final decision within 10 business days
  • You may also contact your payment provider for chargeback options
  • Legal disputes will be handled according to our Terms of Service

7. Contact Information

For refund requests or questions about this policy:

Support Email:[email protected]
Refunds Email:[email protected]

We aim to respond to all refund requests within 24 hours.